March 2, 2015

Sir, we would like to thank you and your staff for assisting us in our emergency. The rapid response from Carole and getting ServiceMaster Compass Construction to our house on a Saturday evening was professional and save the majority of our material goods from ruin.
The problem was heightened by the fact that after ServiceMaster dried everything out and removed the damaged materials, it was Christmas and New Year’s weeks before the reconstruction could begin. Carole, Tiffany and David kept in weekly contact with us to answer our questions and reassure us that everything was under control. Since we had never had a claim before, it was daunting and unnerving with what we did not know. So to have people willing to answer questions over the holiday season helped calm our emotional state.
Now that everything is finished, we want to let you know that we appreciate you and the State Farm organization for taking care of us. You should be very proud of the people that you have on staff and the great job they did for us. Also John and Kevin from Compass construction made us feel like a problems was theirs and not my money in those questions.
Thank you again,

Jeff and Julia

Spokane Valley

February 23, 2015

Thank you so much for getting me back into my home. Steve and his crew did a wonderful job making sure the house was done before it froze up. It was a pleasure meeting you all.
Thank you again,



February 23, 2015

I would definitely hire you again and refer you to my friends & family.


Spokane Valley

February 18, 2015

My wife and I want to write a thank you letter to share appreciation for a beautiful new kitchen. Really like the way everything came together and how beautiful the colors materials blend together. We couldn’t be happier with the outcome. We want to thank you for your patience with us as we navigated this kitchen remodel. I know at times I got quite upset with the process, but Fred was always able to smooth my ruffled feathers.
I feel a relationship with the Compass Construction family is a special one. We appreciate the integrity and honest, no baloney way of doing business. We have built a trust between the two of us which is so important in order to have confidence in the contractor to do the job the correct way. We really like Fred’s easy going personality, yet being attentive and getting things taken care of in a timely matter.
I must give special thanks to Fred for his integrity and having an honest and trustworthy construction company; to Frank, our project manager, who made things run smoothly and never got grumpy with my early morning phone calls and to Ken, our finish carpenter/tile layer/finish touches guy We think Ken can almost walk on water and we consider you a good friend. We also want to give thanks to Chris who is a really good painter. I am a picky guy who likes things just so. When I tell you Chris is a really good painter, believe me when I tell you that I had very few things to complain about with Chris.
Thanks Compass Construction and everyone who took part in a remodel job!
Until our next project,

Gary and Michelle


January 26, 2015

My thanks to you for putting my house back together. Your employees were fantastic to work with.



January 14, 2015

Thank you for taking great care of our customers as usual. I really appreciate that.

Senior Property Claims Adjuster

Mutual of Enumclaw Insurance Company

January 5, 2015

Great service + job. I will be having you back to do some other work soon. Thanks

Larry and Eileen


January 3, 2015

I was very pleased with the work and the professionalism. I felt they went the extra mile, doing the job right

Cliff and Cheryl


January 2, 2015

Great job Guys – Happy New Year!



November 21, 2014

It was a great experience working with you. Kevin was patient and went out of his way for us. All the workers were professional and pleasant. Also efficient. We are very happy.

Richard and Judith


November 21, 2014

Everything + everyone was great!



November 19, 2014

2nd time around – you were great – Thank you – showed up when agreed to or called if late. Can use us as a referral.



November 19, 2014

Once again you saved us. Thank you so much. You are the best.



August 16, 2014

Dear Mr. **********:
I have drafted this letter to express my sincere appreciation for the excellent way in which the above claim has been handled by your company and the recommended contractor. As you are probably aware, the sustaining of such a catastrophic loss to one’s property is emotionally and psychologically draining.
This reconstruction project has lasted six months and everyone from Rick Marceau, Claims Analyst, Charles J. Green, Sr. Inside Property Loss Specialist ll, to your recommended contractor, Compass Construction, Inc. has handled this claim professionally and expeditiously.

Kevin Serr, the Project Manager from Compass Construction, has been excellent. His subs, employees and materials providers have all been a pleasure to work with and very professional.

Kevin Serr and Fred Anderson have made a most difficult situation painless for me and my company.
I cannot express my gratitude enough to Safeco for recommending such a wonderful company to handle this reconstruction project for me. If I had to rate my experience with Safeco and with Compass Construction, with (5) five being the top score, I would rate them a (5) five plus.

Please feel free to share this as appropriate. Too often times, we only hear the negatives.


Safeco Insurance

November 7, 2014

On time & good communications – well done